Title: Patient Services Coordinator

Entity: Hough Ear Hearing and Speech Center

Reports to: Business Manager

Compensation: Hourly (Commensurate with experience)

Shift: Full time

Job Description:

* Enters daily charges accurately, including time of service payments
* Balances end of day business transactions accurately
* Makes appointments for visits and, if an emergency, informs a clinical employee or provider
* Verifies active and updated insurance is entered into practice management system
* Accurately enters patient demographics into the practice management system
* Completes out-going referrals; coordinates appointments with physicians if needed
* Responsible for receiving and/or dispatching incoming phone calls
* Collects checks and cash for co-pays and deductibles
* Works directly with the clinical staff to ensure proper patient placement
* Performs check in and out duties accurately and timely
* Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
* Takes clear and concise messages directs the message to the Clinical employee and/or Provider
* Manages large call volume while maintaining excellent telephone etiquette
* Organizes workflow to meet patient needs in a timely manner
*Manage retail transactions; collect appropriate taxes

Must be able to handle a high volume of telephone calls, and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, collecting payments and past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.

* High School diploma or equivalent
* 3 years experience in a health care setting to include both interpersonal & telephone customer services
* Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-10 coding preferred
* Knowledge of Microsoft Office
* Must be able to communicate effectively in English (Verbal/Written)

* High School diploma or equivalent
* 1 year clerical experience preferred
* 6 months customer service experience, 6 months telephone customer service experience preferred


If you are interested in applying for this position, please call Amy at 405-639-2855.